Yo! 'Yet to be named National Pizza Chain!!' Whatever happened to Customer Service 101??

Dear Sirs,
We are contacting you after more than 3 1/2 hours after ordering a pizza tonight. We are
taking into account today’s bad weather, however this can only account for so much of
the limited amount of satisfaction we derived from doing business with your company
today.

Issues:

1) The limited technology of your on-line website does not warn customers of any delays
to be expected when placing an order.

2) Upon calling the regional, Ohio location to verify the status of our order, we
were twice informed that our order should arrive in 15-20 minutes.

3) In discussing the issue with the manager, ......, (approx 1 1/2 hours after our order)
we were finally told that we could expect a continued wait of up to 1 1/2 hours, even
though our order was already with a delivery driver.

At this time, after expressing our current level of dissatisfaction, your manager offered to credit back to us cost of our order. However we will have to wait 10 days to verify if this can actually be accomplished with any level of competency.

4) After waiting beyond 3 1/2 hours after our online order was placed, we called back and
were told that our pizza had been delivered to another residence and that another could be
made and delivered in 20-30 minutes—UNLESS we wished to pick it up ourselves!!

I have a very big concern with the fact that not once did your management staff, at any
time, proactively try to contact us and resolve any issues concerning our order. Plus, in
an effort to make this problem go away with the least amount of effort on the part or your
employees/management staff, we were advised that it would be better if we would pick it
up and deliver it to ourselves.

OH, we just received the pizza, almost 4 hours to the minute from our original, online
order, and at best its temperature it could only be called lukewarm. We are now in the process
of heating our oven in order to reheat the delivered item in hopes that we might be able to
wring the smallest possible enjoyment out of shopping with your company.

Thank you for your time.